Cancellation of an order
- Once payment is made your order can be cancelled only if it’s 2 working days prior to the delivery date.
- Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
- Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.
Conformation of Order
Once the payment has been made you will received an email confirming the item you have purchased.
How do I check the status of my order?
Once your order is placed you will receive an email sms with your order details which includes the order confirmation number.
- For cash on delivery you will be contacted by our customer care to confirm the payment verificication.
Method Of Delivery
Deliver to my Address
- Orders will be delivered to the location provided by you within 3-5 working days
Delivery Cost
- If the delivery location is within Colombo – delivery cost for 1st kilo Rs.350/- added to the total order value.Add
- – If the delivery location is out of Colombo – delivery cost of Rs.450/- added to the total order value.
Note :
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
Payment Method
- We accept payments via Visa, Master or AMEX.
- VISA and Master Payment options are provided through Directpay
- AMEX payment option is provided through Directpay
- Is it safe to make online payments?
At the time of payment, you will be directed to the respective payment gateway which is secured with a 128-bit secure socket layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to Davindas.lk
If any clarification is required about the safety on the online payment contact relevant credit card customer center
- What should I do if my payment fails?
In case of a payment failure, please retry ensuring,
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
Product Availability
- We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
- However, all these may change without prior notice.
Delivery and Shipping Information
1.Deliver to my Address
- Orders will be delivered to the location provided by you within 6-8 working days
Delivery Cost
- If the delivery location is within Colombo – delivery cost of Rs.390/- for 1 kg plus as Rs: 100 per additional kilos added to the total order value.
- – If the delivery location is out of Colombo – delivery cost of Rs480/- for 1 kg plus as Rs: 100 per additional kilos added to the total order value.
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2.International shipping
We deliver internationally. However certain products may not be available for international shipping. We use professional couriers to ensure that your package is delivered on time and in good condition.
Returns Information
- Exchange Policy
1. What is our exchange policy? How long is it valid?
Should you wish to return anything bought from us online, we will be happy to exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. For return and exchange inquiries contact info@davindas.lk
Cash on Delivery
1. Cash On Delivery available most of the cities for clarification please call 0312237026
2. Maximum order amount for Cash On Delivery facility is Rs. 40,000